In our FAQ we hope to answer all your questions regarding Pig & Hen.
Frequently asked questions
Service
You can contact us on +31 20 895 0932, or through email on service@pighen.com. We should be able to email you back within 48 hours. Feel free to ask us anything!
Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.
5.9″: Extra Small
6.3″: Small
6.7″: Small / Medium
7.1″: Medium (avg. size)
7.5″: Medium / Large
7.9″: Large
8.3″: Extra Large
If you don’t have a tape measure, you can download our wrist sizer here.
You can find here extra information about your size.
- All orders with an order value over £40 are shipped free of charge. If your order value is under £40, we will charge a £2.95 fee for shipping.
- Delivery time depends on which items you order and whether you choose for DPD or Yodel during the checkout process. If no alternative delivery time is mentioned with your items or in the checkout, the delivery time via DPD is 1 to 3 business days and via Yodel 2 to 4 business days.
- All orders are shipped from our warehouse in London, so you don't have to pay duty or customs fees.
Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 48 hours to solve your problem.
We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.
I own a Pig & Hen bracelet - now what?
If you lost your pin, please order a new shackle with pin here.
Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.
Returns and exchanges
Did you receive your order 30 days or less ago? Just fill in the order / return form and send it to us:
Salesupply c/o Pig&Hen
5 Station Court
Station Lane
Hethersett NR9 3AY
United Kingdom
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.
If you received a free gift with purchase and are returning your bracelet for a refund, the free gift must also be returned. If not, the gift will be debited from your order at full value. If you are simply exchanging your bracelet, you may keep your free gift.
Did you receive your order 30 days or less ago? Just fill in the order / return form and send it to us:
Salesupply c/o Pig&Hen
5 Station Court
Station Lane
Hethersett NR9 3AY
United Kingdom
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.