Returning & exchanging online orders

Orders placed before May 6, 2026

If you return your order within 30 days, and the item(s) are unworn with the hangtag and packaging intact, you are eligible for a return for exchange or refund. If you have lost your order/return form, simply include a note with your order number and name. If you purchased your bracelet from one of our retailers, please contact the retailer directly.

Exchange your bracelet, ring or necklace
The fastest way to receive a different size or another item is to place a new order through our online store and return your original order for a refund.

Return address
Salesupply c/o Pig&Hen
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom

Return shipping is at your own expense, unless we made a mistake. To receive a refund, return your order within 30 days. Refunds are processed within 1 to 2 weeks.

Orders placed on or after May 6, 2026

We’ve updated our returns process to make things faster and easier.

👉 Please read our return policy below and click here to start your return or exchange.

Return Policy 

  • Online order number is required for all returns and exchanges
  • In-store purchases must be returned to the original retailer
  • Refunds are issued for returns made within 30 days of delivery, to the original payment method for the amount originally paid. 
  • Refunds are submitted immediately and typically take up to 10 days to process
  • Only unworn and unaltered items with all tags attached are accepted
  • Exchanges must be of equal or greater value, or settled via refund or additional charge
  • Pig & Hen reserves the right to refuse returns or exchanges in case of abuse, limited to twice per customer
  • If a free gift was included and you request a refund, the gift must also be returned
  • If not returned, the value of the gift will be deducted from your refund
  • For exchanges, you may keep the free gift

Returning in-store purchases

In-store purchases must be returned to the point of purchase. Items bought in-store cannot be returned by mail to Pig & Hen, and cannot be processed at our warehouse.
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